“I’m really impressed”
Here’s a doctor and an office that really gets it. Dr. Sundine knows his stuff (he’s board certified in plastic surgery), but he’s also down-to-earth enough to understand things from the patient’s perspective and explain things in terms that everyone can understand. For example, when I didn’t understand the anatomy of the nose, he not only explained it, he drew it all out on paper and showed me each step of the process. He never seems rushed and has patiently worked through every one of my questions throughout multiple visits. Also, I’m really impressed that Dr. Sundine is so committed to his patients that he gives out his cell number in case there’s a problem. He even interrupted his vacation to take my call and get me fixed up.
His office is also extraordinarily well run. Toni keeps everything running smoothly. In 15 or so visits, I’ve never had to wait more than a couple minutes and usually she just brings me directly into an exam room. Here too, there’s seldom a wait for Dr. Sundine. When it comes to scheduling procedures at one of the surgery centers, Toni makes everything straightforward, not just giving out forms and directions, but also coordinating medications and explaining how each step of the process will work. Plus, she’s compassionate and seems to genuinely care about the patients, just like Dr. Sundine.
I’ve had the unfortunate experience of having to deal with a more than a dozen doctors in the last year and Dr. Sundine is one of the best.